SEALED Exchange

Safety.

Exchange puts collectors in touch and keeps the registry honest. It does not take payments, hold money or ship anything. This page says what we do, what stays with you, and what to do when something goes wrong.

Who does
what.

The registry checks the unit. You and the other collector handle the money and the parcel.

SEALED does

  • Checks every unit against the registry before a listing goes live, and again when a proposal is accepted.
  • Reserves the units in an accepted trade so they can’t be listed or offered somewhere else.
  • Moves the unit to its new owner in the registry only after everyone has confirmed receipt.
  • Issues new codes to the new owner when a unit changes hands.
  • Encrypts the addresses you send and shares each one only with the other party of an accepted trade.
  • Sends reports to moderators, who review them and can cancel an accepted trade.

You do

  • Agree the price, the payment and who pays shipping with the other collector.
  • Pack, ship and insure your parcel, and keep the tracking and insurance receipts until the trade is complete.
  • Pay any customs, VAT and duties that apply, and declare the true value of what you send.
  • Check the unit when it arrives, then confirm receipt only if it is right.
  • Keep your codes private.

Verified Cargo means the registry confirmed the unit’s codes on a stated date and that it is registered to the seller. It does not guarantee condition, completeness or who the seller is.

Shipping, customs
and insurance.

A parcel that crosses a border can be stopped, taxed or lost. Plan for that before you accept.

Buyer and seller are responsible for customs, VAT and duties. Exchange doesn’t calculate or collect them.

When you send a parcel you enter its declared value. State the real value on the customs form. A false declaration can get the parcel seized, and it is on you, not on SEALED.

Insure each parcel for its full value. Keep the tracking number, the insurance receipt and the postage receipt until the trade shows as Completed.

Don’t confirm receipt until the parcel is in your hands. When everyone has confirmed, the registry moves the unit to its new owner, and the app can’t undo that.

Exchange isn’t available in every country. The address form refuses countries we can’t support.

Sealed units,
opened units
and codes.

Your codes prove the unit is yours. Treat them like a password.

A sealed unit stays sealed in a listing, and nobody sees what is inside. When a sealed unit changes hands it keeps the activation code printed on it, and the registry issues a new claim code to the new owner.

When an opened unit changes hands, the registry issues the new owner a new claim code and a new activation code. The old ones stop working.

New codes appear at the top of the Collection tab in My Yard. They stay there until you press “I have saved these codes”, and they are removed after 14 days. Save them in a password manager. We never send codes by email.

Never put codes in a photo, a screenshot, a proposal note or a message. Anyone who has them can try to claim the unit.

Your address.

Shared only with the person you are trading with, and only once the trade is accepted.

The server encrypts your address before it is stored, and ties it to that one trade and your account, so it can’t be opened anywhere else.

The other party can read it only after the proposal is accepted. Every time it is read, the read is logged.

If the trade is cancelled, the addresses are deleted straight away. After a completed trade they are deleted 30 days later.

When something
goes wrong.

Report it inside Exchange. Moderators read every report.

A listing. Use “Report this listing” on the listing page. Pick a reason (possible counterfeit, suspected scam, wrong information, prohibited item or something else) and add details without links or contact details.

A trade. Use “Report a problem” on the trade in My Yard. You can report an accepted trade, and a completed trade for 30 days after it completes.

Reporting an accepted trade freezes it. Neither side can confirm receipt, complete or cancel it until a moderator decides. A moderator can dismiss the report, which lets the trade continue, or cancel the trade.

Reporting a completed trade sends it to moderators for review. The app can’t reverse a completed transfer, so what happens next is decided case by case.

Moderators work inside SEALED. They don’t ask for your codes, and they don’t ask you to move the conversation or the payment elsewhere.

Signs of
a scam.

If one of these shows up, stop and report it.

  • Someone asks for your claim code or activation code. No one needs them to trade with you.
  • The other party wants to move the deal off SEALED, or asks you to send money before you have agreed the trade in Exchange.
  • A price far below what similar units sell for, or pressure to decide quickly.
  • A request to declare a lower value on the customs form, or to skip insurance.
  • An address that changes after the trade is accepted, or a parcel sent to someone who isn’t the other party.
  • Photos that show codes, or that look like they were copied from another listing.

SEALED can’t recover money or parcels. Pay with a method that offers buyer protection where you can, and ship with tracking and insurance.